Refund Policy

[TODO: product] Confirm the exact policy. The default draft below is based on a 14-day / <20%-listened window — update before shipping.

You may request a refund for a web purchase within 14 days of buying a collection, as long as you have listened to less than 20%of the collection's audio. Refunds are issued to the original payment method.

• Submit the request within 14 days of purchase.
• Less than 20% of the collection's total audio must have been listened to.
• Approved refunds are processed within 5 business days and appear on your statement within your bank's normal window (typically 5–10 business days).
• Once refunded, access to the collection is removed from your account.

If you bought a collection through Apple or Google, those stores handle the refund under their own policies. We cannot refund app-store purchases directly. Apple's flow is at reportaproblem.apple.com; Google's flow is in the Play Store under Account → Payments & subscriptions.

Email [email protected] from the address on your account, with:

• The collection name.
• The approximate purchase date.
• A short reason (optional, but helps us improve).

We'll reply within 2 business days.

Please contact us before initiating a chargeback — we can almost always resolve the issue faster directly. Unresolved chargebacks may result in account suspension.

Questions: [email protected]. See also our Terms of Service.