Refund Policy

A tour unlocks the moment you buy it, so we don't offer refunds for changing your mind. Free tours let you try the product before you buy a premium one, and there are no subscriptions or recurring charges. If a tour doesn't work for a technical reason, contact us and we'll make it right.

If you bought a tour through Apple or Google, those stores handle any refund under their own policies — we can't process app-store refunds directly. Apple's flow is at reportaproblem.apple.com; Google's is in the Play Store under Account → Payments & subscriptions.

If a tour won't download, won't play, or you were charged in error, that's on us to fix. Email [email protected] from the address on your account with the tour name and roughly when you bought it, and we'll sort it out — usually within 2 business days.

Please contact us before starting a chargeback — we can almost always resolve a billing problem faster directly. Unresolved chargebacks may result in account suspension.

Questions: [email protected]. See also our Terms of Service.